Wouldn’t it be great if everyone said and did the right thing all the time and no one’s feelings ever got hurt? That would be a perfect world, of which we know we do not live in, but one can wish!
Ensuring that employees practice civility in the workplace is a progressive activity. Civility means to be courteous or polite. It doesn’t sound that difficult to be nice, but because of various negative factors, we sometimes digress. Following are some tips for resisting bad manners and encouraging civility in the workplace:
- Personality conflicts – We always tell a group of new hires that we have (e.g. 100) employees, which means that we have 100 different personalities with 100 different ideas. Some personalities are drawn to each other, while others repel. Keeping the peace through personality conflicts is a challenge, but can be done. Empathetically putting oneself in the other person’s “shoes” will help them to see the conflict in a completely different light.
- Holding your tongue – Being aware of comments or phrases that may be common, but hurtful to some, is especially important to show respect for others. Comments like, “Her elevator doesn’t go all the way to the top,” or “He must ride the short bus,” are completely unnecessary and are very insensitive. Look for the good in others and focus on their strengths.
- Lead by example – Instill in employees to do their part to lead by example. Random acts of kindness and sincere compliments of a “job well done,” are encouraging speech and not speech that tears down.
To summarize, incivility is degrading to all who are affected by it, regardless of whether it is directed at them or whether they are a witness to its harm. When incivility reigns, it can quickly turn into a claim of harassment or a hostile work environment.
Train your employees to be respectful of others, and to look for positive qualities in them too. Someday, they themselves, could be the victim, and what a lonely place that would be! Teaching employees to be aware of and think about the effects of what they say or do, will certainly help them to be more thoughtful and considerate workmates.
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