I am an admin level user, but I can't change my own access level. Why not?

The only thing you can’t do as an admin in the system is to change your own access level. Because only admins can set up users, this prevents an admin from inadvertently leaving no admin users in the system and being unable to create/edit users.

If your access level needs to be changed from admin, another admin user must login and change it. You can also send a request to policysupport@cusolutionsgroup.com for assistance.

If you have additional questions, please contact the support team at policysupport@cusolutionsgroup.com.